# Tutorial para Recuperação de Senha do Moodle

1\) Para recuperar a senha do Moodle, clique em **"Perdeu a senha?"**

[![image.png](https://manuais.ifsp.edu.br/uploads/images/gallery/2024-02/scaled-1680-/tskimage.png)](https://manuais.ifsp.edu.br/uploads/images/gallery/2024-02/tskimage.png)

2\) Na página seguinte, digite o **número do prontuário** ou o **endereço de e-mail** cadastrado no Moodle

e clique em "Buscar"

[![image.png](https://manuais.ifsp.edu.br/uploads/images/gallery/2024-02/scaled-1680-/8GRimage.png)](https://manuais.ifsp.edu.br/uploads/images/gallery/2024-02/8GRimage.png)

3\) Na próxima página, clique em Continuar

[![image.png](https://manuais.ifsp.edu.br/uploads/images/gallery/2024-02/scaled-1680-/VY2image.png)](https://manuais.ifsp.edu.br/uploads/images/gallery/2024-02/VY2image.png)


4\) A seguinte mensagem será enviada para o e-mail cadastrado.

<table border="1" id="bkmrk-hi-teste%2C-a-password" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 99.8765%;"></col></colgroup><tbody><tr><td>> <span style="color: rgb(29, 34, 40); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Hi Teste,</span>
> 
> <span style="color: rgb(29, 34, 40); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">A password reset was requested for your account 'teste' at Ambiente Virtual de Aprendizagem Moodle do Centro de Referência em Educação a Distância.</span>
> 
> <span style="color: rgb(29, 34, 40); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">To confirm this request, and set a new password for your account, please go to the following web address:</span>
> 
> <span style="background-color: rgb(241, 196, 15);">**<span style="color: rgb(29, 34, 40); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; text-align: left; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; background-color: rgb(241, 196, 15);">https://moodle.ead.ifsp.edu.br/login/forgot\_password.php?token=????????????????????????????????</span>**</span>
> 
> <span style="color: rgb(29, 34, 40); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">(This link is valid for 240 minutes from the time this reset was first requested.)</span>
> 
> <span style="color: rgb(29, 34, 40); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If this password reset was not requested by you, no action is needed.</span>
> 
> <span style="color: rgb(29, 34, 40); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you need help, please contact the site administrator,</span>
> 
> <span style="color: rgb(29, 34, 40); font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Diretoria de Educação a Distância</span>
> 
> [Contact site support](https://moodle.ead.ifsp.edu.br/mod/page/view.php?id=67983)

</td></tr></tbody></table>

Copie o link destacado e cole na barra de endereço de um navegador de internet

5\) Digite a nova senha nos dois campos e clique em "Salvar mudanças".

[![image.png](https://manuais.ifsp.edu.br/uploads/images/gallery/2024-02/scaled-1680-/1KZimage.png)](https://manuais.ifsp.edu.br/uploads/images/gallery/2024-02/1KZimage.png)